Common Questions
Columbine Townhomes FAQs
Last Update: 8/20/25
Financial
What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin.co.com. Live Chat is available on our website at www.goodwin-co.com
How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
CDCOT – Columbine Townhomes
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (CDCOT) in the memo section of your check.
Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
What is my property code?
Your Property Code is CDCOT
What is the Management ID?
6587
When is my assessment due?
Your assessments are due on the 1st of each month and late fees are applied on the last day of the month.
Are there any fees associated with online payments?
- When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment.
- When making a payment via e-check, there is a $1.50 convenience fee.
Why does my account show a negative number?
A negative number means that you have a credit balance.
I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.
Live Chat is available on our website at www.goodwin-co.com.
Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.
How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, click here.
How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments, click here.
What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.
Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Resident Care team at 855-289-6007.
TownSq
What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
- Easily communicate with neighbors, community managers, and board members
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review status of service inquiries
- Participate in community polls
- Access community forms and documents
And more…
How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
Using a computer please Visit TownSq, you have two options to register:
Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.
If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.
Be sure to verify the “Community account information” is correct before clicking “Confirm”
Enter Password and Confirm password
Click on Sign up
Click Explore Town Sq
Sign up with Account Number: You will be prompted to enter the following information:
• Zip/Postal code
• Account number
Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.
Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account
I'm getting an error when I try to register for TownSq:
Contact our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.
Live Chat is available on our website at www.goodwin-co.com.
How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.
Board Meetings
How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
What does the Association maintain and what am I responsible for maintaining?
Here’s a summary of owner maintenance responsibilities for Columbine Townhome OA:
- Each owner is responsible for the maintenance and repair of their own townhome unit, including all fixtures, improvements, and utility lines/equipment located within and serving only their unit. Owners must not perform any work that impairs the structural soundness of the building or interferes with easements[1].
- Owners are responsible for the repair and maintenance of party wall coverings (such as sheetrock, paneling, fireboard, etc.) on their side of the wall, due to ordinary wear and tear or damage by acts of God or the elements[1].
- If damage to party wall improvements is caused by the willful act or negligence of an owner, their family, guests, or invitees, that owner is solely responsible for the repair at their own expense[1].
- For the structural components of party walls (concrete, framing, roof material, insulation), the cost and responsibility are shared equally between the two adjoining unit owners, unless the damage is caused by the willful act or negligence of one owner[1].
- Owners are responsible for any damage they cause to the common elements or to another unit, whether intentional or due to negligence. The cost of such repairs will be specially assessed to the responsible owner[1].
- Owners must pay their proportionate share of the costs for maintaining, repairing, and replacing party walls and all exterior finishes (roof, exterior perimeter walls, doors, foundation, windows, patios, and chimney). These costs are assessed as special assessments[1].
- Owners must not make any additions, changes, or alterations to the exterior of the building (including window and door replacement) without written approval from the Board of Directors[2].
I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
What is the bulk pick-up schedule for my community?
- The dumpsters are emptied two times a week
How do I get electric service?
- Please call Yampa Valley Elec Assn., 970-879-1160
How do I get a mailbox key?
Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.
Compliance
I just received a violation notice. Who can I talk to about it?
Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com Additional contact information is available on the notice you received.
I need to report an issue with a neighbor's home.
Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.
When does your compliance driver come through our community?
The schedule will vary, our compliance drivers typically visit the community on a bi-weekly basis.
Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
- TownSq App: Submit a request via our web and mobile application.
- Resident Care Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.
- Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.
How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Insurance
My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com
Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq
How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent:
Anderson Ban Insurance Insurance LLC
303-814-3558
Owner Information
How do I update my contact information/mailing address?
Contact our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com
Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.
Resales
How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via Community Archives at communityarchives.com
How much does a lender questionnaire cost?
Visit the Community Archives at communityarchives.com for pricing.
Where do I obtain a resale certificate?
Resale Certificates can be ordered via Community Archives at communityarchives.com
I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via Community Archives at communityarchives.com
Rules/Regulations
What is the community's rental/leasing policy?
Here is a summary of the leasing policy for Columbine Townhome OA:
- If an owner rents out their unit, they must provide the property management company with the tenant’s names, telephone numbers, and automobile/license plate information. If the owner uses a rental management company, the association must be notified with the agent’s name and address[1].
- Owners are required to provide every tenant with a copy of the association’s Rules and Regulations and must have the tenant sign an acknowledgment of receipt. The owner or their agent must retain this signed acknowledgment. It is presumed that every tenant is fully informed of their obligations under these rules[1].
- There are no explicit restrictions, minimum lease terms, or board approval requirements for leasing units found in the available documents. However, owners remain responsible for ensuring tenants comply with all association rules and regulations[1].
- References; /Governing Docs/CDCOT.GOV.xx.RulesandRegulations.pdf, page 3 ↗
- What is the community's pet policy?
Pets are allowed, but they must be kept under control at all times and must not be allowed to run loose on the property.
Owners are responsible for immediately cleaning up after their pets anywhere on the property.
Pets must not be a nuisance to other residents. This includes excessive noise, aggressive behavior, or causing property damage.
The association may require the removal of any pet that is deemed a nuisance or whose owner fails to comply with the rules.
Owners are responsible for any damage caused by their pets to the common areas or other units.
What is the community's parking policy?
- Each unit is typically assigned a designated parking space or garage. Residents should park only in their assigned areas.
- Guest parking is available in designated areas and should not be used for resident vehicles.
- No vehicle may be parked in a manner that blocks driveways, fire lanes, or access to other units.
- Inoperable vehicles, vehicles without current registration, or those leaking fluids are not permitted on the property and may be towed at the owner’s expense.
- Recreational vehicles, boats, trailers, and commercial vehicles may have restrictions on parking within the community.
- Residents are responsible for ensuring their guests comply with all parking rules.